Frequently Asked Questions

We specialise in carpet and rug repairing, washing, and bespoke customisation, along with care solutions for cushions and baskets.
Yes, our expertise extends across wool, cotton, jute, silk, and other fine materials, with customised care for each.
Most rugs can be beautifully restored depending on the extent of damage. Our artisans carefully assess each piece to provide the best possible solution.
Yes, we specialise in fringe restoration, edge binding, and structural reinforcement to enhance durability and aesthetics.
Our goal is seamless restoration. We use traditional techniques to closely match the pattern, colour, and texture.
Typically, rugs should be professionally cleaned every 12–18 months, depending on usage and environment.
Absolutely. We use material-specific, gentle cleaning methods that preserve fibres and colours.
We treat stains and odours with advanced techniques; while most are effectively removed, results may vary based on the condition.
Yes, we offer fully bespoke solutions tailored to your preferences and space requirements.
You can connect with us via call, email, or website enquiry form to schedule your service.
Yes, we offer convenient pickup and delivery services for a seamless experience.
Timelines vary depending on the service, but we always aim for efficient delivery without compromising quality.
“Every question you ask reflects your trust—our answers are guided by expertise, transparency, and a commitment to excellence.”